FAQ – FREQUENTLY ASKED QUESTIONS
1. Will I be traveling on a private tour or in a group?
The majority of our tours are on a private basis so it’s just you, your family, friends or group, and your local guide. No long queues or waiting around for people to take photos, you can ask the questions you want to know and really get to know the country. By traveling on a private basis you are less obtrusive when visiting local villages etc and you can really decide on what you want to see and cut out anything that is not of any interest. After all it’s your holiday and valuable time so make sure you get the most out of it!
2. How do I book and pay?
All our quotes are in USD so we will take X amount from your credit card/bank account on the day the 20% deposit and full payment is due. Due to the fluctuating exchange rates the amount of your trip will fluctuate daily until a deposit payment is received. We accept Visa/ MasterCard by either directly giving us your card details or using bank transfers or cash. For day trip, flights, hotels we charge a 2% to 3.5% credit card fee /bank fee.
3. CUSTOMIZED TOURS
We have put together a few sample itineraries to get your taste buds going but as they are just suggestions its best to email us directly with your requirements so we can help you to get the perfect tailor made tour. Once you have agreed on an itinerary we will ask for a 20% deposit and start making reservations for you. Once all reservations have been made we will confirm back to you. The final balance is due 4 weeks before your holiday.
4. DAY TRIPS AND SHORT EXCURSIONS
Please fill in the enquiry form and we will book the tour for you. Once it’s confirmed we will email you back and ask for full payment.
As we do not have instant confirmation of hotels please fill in the enquiry form and we will request the hotel for you. Once it’s confirmed we will email you back and ask for full payment
To search for tickets, please select the destination city, arrival city, the dates and whether it is one-way or a return ticket. Then, please select from the available price and schedule options and proceed to bookings.
Currently, we cannot check availability of these flights online. To inquire about a flight, please either book the flight with payment information and we will wait to charge you until after the flight has been confirmed, or inquire online with customer service at Inquire Now, by email at email@example.com or by phone at +84 8 3932 6867 of HCMC Office.
Payment is due on confirmation of the flight either by credit card, bank transfer, or cash (for those living in Vietnam). Please note that The airline reserve the rights to change the fares at any time, and taxes and airport fees can also be changed at any time.
7. Will you ever ask for more money than originally quoted?
All our quotations are in USD so we will take X amount from your credit card/bank account on the day payment is due. Due to fluctuating exchange rates the amount taken from your bank account will change on a daily basis if you bank account is not in USD.
For tours and hotels, once the services have been confirmed we will not ask for any more money unless there is an increase beyond our control. For more information please see our terms and conditions.
For flights, we will inform you of the fare at the time that you inquire about the booking, but the fare is not guaranteed until the time that you issue the ticket. We therefore suggest that you pay in advance so that we can issue the ticket and guarantee the cost of the flight.
8. How will I receive my travel documents?
As soon as your booking is confirmed and full payment has been made we will email you a service voucher along with any hotel vouchers. Most airlines now issue electronic tickets which are convenient and for those who do not we can issue for free of charge in HCMC and Hanoi and for those coming in from abroad we will arrange for them to be delivered to your hotel on arrival or give them to your tour guide.
9. What if I need to cancel or change my itinerary?
For all bookings you will need to sign our terms and conditions on our reservation form. This clearly states our cancellation policy. We insist that all our clients have adequate travel insurance that covers them for cancellation and curtailment.
If you wish to change your itinerary after full payment has been made we will try our best to accommodate any changes but it depends on each individual supplier. We therefore take it case by case.
10. What if I have special needs for the tour?
If you have special requirements – for example, if you have a large group or young children, if you are handicapped or have physical limitations, if you have special transportation needs, or if you are vegetarian or have other food allergies – please let us know, and we can work with both you to ensure that we can meet your needs.
11. What happens if something goes wrong? Do you have an out of office phone number?
We try our very best to ensure the smooth running of your trip but some things are taken out of our hands. Before your holiday we will email you out of hours emergency contact numbers so that in the unlikely event of a problem occurred you can always contact one of our staff. We also provide you with the cell phone number of your consultant so that if there is a problem you can call them and they will be able to help.
For any more questions please email firstname.lastname@example.org and someone will get back to you shortly.